Privacy Policy

This privacy policy describes how Burst Guard and its affiliates (“PH Technology Group, Ltd”) collect, use, share, and protect user information obtained through the website. The terms "us" and "our" refer to Burst Guard and its affiliates. If you request specific personal information from a user, it is because the law requires us to collect this information or it is related to a specific purpose. The unnecessary information you provide to us is voluntary. You have decided whether to provide us with this unwanted information. If you choose not to do so, you may not be able to access or use all services.

By using the site, you consent to the handling of the data contained in this Privacy Policy. From time to time, Burst Guard may revise this privacy policy to reflect changes in law or our collection and use practices for personal data. If any material changes are made to this privacy policy, the changes will be announced by posting on the site. We ask for your consent before using your information for any purpose not covered by this Privacy Policy.

Please understand the types of information you collect when you register and use the Burst Guard service.

1.Information provided at the time of registration

When you create a Burst Guard account, we will provide you with personal information, including contact information (email address, name, password). For added security, you can also add an SMS or Google Authenticator account phone number to use for 2FA verification.

2.Information to collect when authenticating a user ID

To comply with global industry regulatory standards such as anti-money laundering (AML), Know-Your-Customer (KYC) and Counter Terrorist Financing (CTF), Burst Guard allows user accounts to be both personal and enterprise level. You need to authenticate the user ID of your account. This involves the collection of formal identification.

3.Information we collect when you use our services

4. Why Burst Guard collects this information

5. To communicate with you

We use the collected personal information, such as email addresses, to interact directly with users when providing customer support with tickets, and to provide login, transaction, and security information. Unless we process your personal information to confirm each communication, we will not be able to respond to submitted requests, questions, and inquiries. All direct communications are kept confidential and are internally verified for accuracy.

6. To enforce the Terms of Service and other contracts

It is very important for us and our customers to continually identify, investigate and prevent any prohibited or illegal activity that may violate our Terms of Service. For the benefit of the entire user base, we will carefully enforce contracts with third parties and actively investigate violations of the terms and conditions posted. Burst Guard reserves the right to terminate the provision of services to users who are found to be engaged in activities that violate the Terms of Service.

7. How does Burst Guard protect user data?

Burst Guard implements several security measures to prevent your information from being lost, misused or altered. Our data security measures include, but are not limited to, PCI scanning, secure socket layered encryption technology, pseudonymization, internal data access restrictions, and strict physical access control to buildings and files. Please note that it is not possible to guarantee a 100% secure transmission or electronic storage method of data on the Internet. Therefore, please understand the responsibility of taking your own security measures to protect your personal information. If you suspect that your personal information, especially your account or password information, has been leaked, please contact customer service immediately.

8. Contact Us

We are committed to respecting the freedom and rights of all Burst Guard users who rely on our services. If you have any questions or concerns regarding this privacy policy, or would like to submit a data protection request, please refer to the FAQ and contact us via our support page.